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Call if it’s down. Write if you’re planning.
For urgent problems, call (972) 249-9766. For projects, quotes, or questions, send a message. It goes to our support desk and to Jermaine Rodriguez directly.
Call or email
Support desksupport@solutionengineit.com
Jermaine Rodriguezjermaine@solutionengineit.com
Service areaDallas–Fort Worth Metroplex. On-site and remote IT support.
Common questions
Do I have to sign a long-term contract?
No. Most clients pay hourly for the work we complete. If you’d rather spread IT costs across the year, we offer month-to-month, quarterly, and annual support agreements.
How much does IT support cost?
It depends on the number of users, computers, and servers, and on whether you want hourly help or a managed IT agreement. We quote after a short conversation about your environment.
Do you come on-site?
Yes, throughout the Dallas–Fort Worth Metroplex. Many problems are fixed faster remotely, and we’ll tell you which makes sense when you call.
What if we already have someone handling IT?
We back them up with monitoring, security, backups, after-hours coverage, and the specialist work one person shouldn’t have to carry alone.